Retours

Can I return an item if I'm not satisfied?

Absolutely. As indicated in our Terms of Sales (see excerpt below), VALMOUR does not specify a time limit for cancelling an order. Therefore there's no need to notify VALMOUR of this return, but it can be done, nevertheless, by email and by indicating the order number in question.
For the return of the products corresponding to the total or part of an order within the limit of 14 clear days, the entire amount paid by the client to have the products delivered to him will be reimbursed. Beyond this delay, the fees for shipping necessary for delivery  ( payed by the client or not according to them having been offered or not), will be deducted from the amount to be refunded.
So the shipping fees offered for an order from a certain value onwards will be deducted from the amount to be refunded, if the recalculated value of the order after the return of a product becomes inferior to the value necessary for offering free shipping on our website.
To be reimbursed, the products returned to us must be new, complete, with their documents and accessories, and in their original packaging, without the necessity to justify the return. 
Are excluded special orders with made-to-order products as specified by the client.

How to return a product ?

Please add the preparation slip which you received with your parcel to your return shipment. Tick off the items on this slip you are going to return.
Ship the parcel to our warehouse at the following address:
SARL VALMOUR
1 Impasse des Bouleaux
16320 MAGNAC LAVALETTE.

How will I be reimbursed ?

As soon as the products are in the possession of VALMOUR again, you will be reimbursed within 48 hours. This delay can be longer during school holidays.



Article 12 - Right of cancellation

The Client consumer disposes of a right of withdrawal of 14 clear  days ( article L121 of the consumer code) from the reception of the order.
For the sake of maximum satisfaction of their clients, VALMOUR does not specify any time limit for the client to cancel an order. Therefore there's no need to notify VALMOUR of this return, but it can be done, nevertheless, by email and by indicating the order number in question.
For the return of the products corresponding to the total or part of an order within the limit of 14 clear days, the entire amount paid by the client to have the products delivered to him will be reimbursed. Beyond this delay, the fees for shipping necessary for delivery  ( payed by the client or not according to them having been offered or not), will be deducted from the amount to be refunded.
So the shipping fees offered for an order from a certain value onwards will be deducted from the amount to be refunded, if the recalculated value of the order after the return of a product becomes inferior to the value necessary for offering free shipping on our website.
To be reimbursed, the products returned to us must be new, complete, with their documents and accessories, and in their original packaging, without the necessity to justify the return. 
Are excluded special orders with made-to-order products as specified by the client.
Beyond the legal limit of 14 clear days, it is not possible for VALMOUR to take back and refund any products which it doesn't market any lonnger..