The connection to the website implies approval of these General Sales Conditions. Any order sent to Valmour SARL will be governed by these General Sales Conditions. The present General Sales Conditions can be changed at any time, we invite the Customers to re-read them attentively before every purchase.
These General Sales Conditions apply to both sales and announcements made by Valmour both on the internet and verbally. The customer acknowledges these General Sales Conditions when he validates his online order or by payment in the case of a direct order (by telephone or by mail order). The Customer thereby renounces of take advantage of any contradictory document and in particular of his own General Purchase Conditions.
The website, the source code, the texts, the photos and others characteristics are the exclusif ownership of Valmour S.A.R.L.
It is forbidden to duplicate, copy, download for aims of commercial purposes, all or a part of the website and/or its content.
The downloading of pictures, technical forms and tarif conditions is allowed for personal use.
The photos , specifications and colours of products shown on the websites do not have contractual value.
Our services are reserved for the persons legally capable of suscribing contracts under French law.
Only the written quotes are valid, for the indicated period. If not indicated, the period lasts ten days.
Orders can be placed in 4 differents manners :
On the Website : after selection of the products and validation of his basket, the customer chooses his payment method. The order sent by the Customer is accepted by Valmour after validation of the payment ; by our banking partner for the payments by credit card, and by Valmour in case of payment by bank transfer or cheque.
Orders are binding for Valmour only after dispatch of an Order Confirmation by Valmour by electronic mail. The delay depends on the verification. Then, the dispatching procedure for your order is launched.
In case of refusal of our banking partner or of non-reception of a cheque within eight days, the order is cancelled. The Customer is then notified by electronic mail.
Valmour reserves the right to cancel an order, for example due to stock shortage. The proposal to delay the order, and therefore the payment is notified to the Customer by electronic mail.
On request, the Customer can receive an invoice made out to the delivery address.
No cancellation of an order can be accepted after consignment of the parcel.
Delivery can be made only in exchange for the signature of the addressee of the parcel. Therefore a parcel cannot be deposited under any circumstances at the delivery site in case of absence of the addressee. Should this be the case, the deliveryman leaves an notificacion of delivery with his coordinates and the customer agrees to re-contact him for a second delivery, free of change. Without any news from the customer, the parcel will be at his disposal for 6 days at the carrier's and afterwards will be returned to Valmour. The Customer agrees therefore to take delivery of his parcel or to collect it at our carrier's.
In case of dispute concerning the payment, even after a first partial payment, it is agreed that Valmour retains ownership of the delivered goods until complete payment of their price, in accordance with the law n° 80-335 of May 12th, 1980 and articles 115 alineas 2 and 122 with the law n° 85-98 of January 25th, 1985.
Risks of loss or deterioration are transferred to the purchaser as from delivery.
The prices indicated on the product specifications are TTC (all taxes included) and only in euros. Unless otherwise indicated, prices do not include the cost of carriage or delivery, in particular the transport. The final and complete prices are indicated in the Order Confirmation.
Payments made by the Customer, notably in case of credit terms, are not deposits but down payments.
No cash discount is granted.
In the case of a delay in payment of all or part of the Price an interest charge of 1.5 times the lawful rate will be due at the expiry date and without prior notice.
Valmour reserves the right to modify its prices at any time without notice.
The satisfaction of our customers is our priority. Therefore Valmour has selected for you the best products only and appropriate advice, and would like to reward you for your fidelity by offering the following four moneysaving possibilities:
Obligations of Valmour :
Obligations of the Customer :
Valmour will never be responsible for damages due to latent defects (articles 1625 and following of the civil code), under any circumstances, and a fortiori if Valmour did not know them, nor be responsible for damages caused to property for use and private consumption (articles 1643 and 1386.15 of the civil code).
Valmour will not be held responsible for damages linked to the use of the internet network.
Should the responsibility of Valmour be engaged, the amounts due will not exceed the selling price of the product.
The AVEL company, manufacturer of the Pigmenting Cream, consents to a guarantee in the case of non compatibility of the product with the leather of the customer, subject to the condition that a sample of at least 1cm² has been previously provided to the laboratory of the AVEL company in order to test the compatibility of the product and to validate the choice of the colour. Under these conditions, and as is specified on the packaging of the Pigmenting Cream, AVEL promises to reimburse the customer for this Cream after reception of the product by registered post and proof of payment.
According to article L 121 of the Consumer Code, the Customer/consumer has a legal right of retraction of seven clear days from the reception of the order. This right is subject to the return of the new complete Products, with documents and accessories, and in its original packaging, without having to provide any motive or payments, except the cost of return and the original delivery cost if this was offered. Excluded from the right of retraction are Special orders made according to the customer's specifications.
The Customer acknowledges the admissibility as pieces of evidence of computer recordings, statements and computer print-outs and other electronic supports, particularly in case of any disagreement which could arise from default of the present conditions by one of the Parties.
The information communicated by the Customer or the visitor of the website are subject to computer processing by Valmour. This file is declared to the CNIL in accordance with the law of January 6th, 1978 and recorded under the number 1139150. This information is confidential and reserved to Valmour and its providers for the treatment of your orders.
The law « Computer Science and Freedom » of January 6th, 1978 grants to the Customer a right of access and correction of personal information which he communicates to treat his order.
In case of subsription to the Valmour news letter , the Customer will receive from time to time our commercial offers and product informations via electronic mail. The Customer can cancel his subscribtion at any time.
Valmour's responsability is not engaged concerning the links towards other websites present on the site and in particular concerning their practices and rules on confidentiality.
These present General Sales Conditions are subject to French law and under the sole jurisdiction of the professional and commercial court of Tours. In case of litigation only the French courts are qualified. If a clause of the General Sales Conditions is declared void by a court, no other part of the conditions is affected.
The Customer, as well as Valmour, cannot be held responsible for nonfulfilment of the contract concluded when passing an order because of events out of his control such as strikes, terrorist acts, wars, riots, natural disasters, problems affecting our suppliers...
Valmour is happy to count you among its customers.
Janvier 2006 Copyright Valmour S.A.R.L (Siret : 48271267600022).